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Frequently Asked Questions
1. Where is your production facility located?
Our factory is located in Guangdong Province, China. It is approximately 1.5 hours by car from Guangzhou and easily accessible via the local Metro system.
2. Do you provide samples for quality testing?
Yes, we can provide samples for most products. A small model fee is charged initially, which is fully refundable once an official order is placed. Freight costs are covered by the customer.
3. What is the typical process for order completion?
The process includes: 30% deposit payment → Production start → Photo confirmation of finished goods → Logistic check & booking → Customer notification (ETD/ETA) → Container loading → Balance payment → Document dispatch.
4. What is the expected delivery timeframe?
Normally, production takes about 7-15 days, depending on the product type and order quantity. For example, 1000 pieces of resin chairs take approximately 15 days.
5. What kind of warranty do you offer on your furniture?
We provide a 3-year warranty under proper usage. We also include touch-up materials in our containers to assist with any minor maintenance or scratches that may occur in the future.
6. How is quality control managed in your factory?
Quality is our core value. All products undergo a rigorous inspection process managed by our professional QC team before shipping.
TwinVibe Furniture
