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Frequently Asked Questions
Q1: How long does it take to complete my order?
For regular products, it takes 15-20 days to finish one container order. For customized products, we require 35-40 days to complete your request.
Q2: How can I track the progress and completion of my order?
Upon receipt of the deposit, we immediately arrange production. Once completed, we inspect and test all products carefully. We will send detailed inspection images before delivery for your final confirmation.
Q3: Can delivery be arranged for international orders?
Yes, we can arrange both LCL (Less than Container Load) and FCL (Full Container Load) shipping. Buyers can choose between air-transport or ocean shipping. Local logistics companies will inform you once the order reaches your nearest port.
Q4: What kind of product guarantee do you provide?
We provide a 100% satisfaction guarantee. If the product quality or service does not meet expectations, we offer free replacements or compensation in your subsequent order.
Q5: Is customization available for different colors and sizes?
Yes, our furniture is highly customizable. You can choose different colors, materials, and sizes to fit your specific living room or restaurant layout.
Q6: What is the warranty period for the modular sofa?
All our upholstered sofas come with a 3-year warranty covering manufacturing defects to ensure long-term durability in high-traffic environments.