Q1: How can I receive the cargo?
With over 18 years of export experience, we handle delivery to your closest port or directly to your warehouse.
Q2: What is the typical order production process?
The process includes: 30% deposit payment, production start, photo confirmation of finished goods, logistics check, shipment booking, customer notification (ETD & ETA), loading, balance payment, and sending documents.
Q3: What is the Minimum Order Quantity (MOQ)?
Each item has a specific MOQ, but we also accept sample and LCL orders. Please note that if single items don't reach the MOQ, pricing may be adjusted.
Q4: How long is the product warranty?
We offer a 10-year warranty under proper usage. Specifically, the banquet chair frame carries a 5-year warranty. We also provide touch-up paint with the shipment for future maintenance.
Q5: Can I request customization for my order?
Yes, we support basic customization including tube color, cushion fabric, and material selection to meet your specific event requirements.
Q6: Are these chairs stackable for storage?
Yes, our chairs feature a stackable design (typically 9PCS per stack) to save storage space and significantly reduce shipping costs.