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Frequently Asked Questions
What are the terms of payment for new customers?
We accept T/T, L/C, Western Union, PayPal, and VISA. For bulk orders, a 30% deposit is required after approval, with the 70% balance due before shipment. Small orders can be processed via Western Union, PayPal, or VISA.
How is the product transported and delivered?
Products are packed using standard cartons, wooden boxes, and foam film for protection. Delivery options include sea freight, air freight, or express courier, depending on your specific requirements.
How can I ensure the best price with high quality?
Our pricing is highly competitive and is typically based on quantity, design, and size. Ordering in larger volumes generally reduces both the unit price and shipping costs.
Can I request a sample before placing a full order?
Yes, samples are available. Once you proceed with a bulk purchase order, the sample fee will be refunded to you.
How do you inspect the goods before shipping?
Prior to shipping, we conduct a thorough quality check and send detailed photos of the goods to you. We only pack and ship once everything is confirmed to be in order.
What should I do if I receive damaged goods?
If you encounter any issues or find damage after receiving the goods, please contact us immediately. Your feedback is important to us, and we will provide a prompt response to resolve the matter.
TwinVibe Furniture
